The Market Context Retail trading has undergone a technological transformation over the past decade, driven by algorithmic accessibility and cloud-based platforms. Traders now operate in markets that demand sub-second responses, real-time risk assessment, and transparent reporting. In this environment, the quality of customer support is no longer a peripheral consideration but a core factor in maintaining operational confidence and trust. Brokerage platforms are increasingly integrating AI-driven chatbots, knowledge bases, and direct human support to reduce friction in order execution and account management. This shift reflects a broader trend where execution reliability and client responsiveness are intertwined. Understanding how support